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Refunds & Returns Policy

At Icon Computers, we strive to provide our valued customers with high-quality computer hardware and accessories. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we offer a 30 Days Replacement Warranty to ensure your satisfaction.

Replacement Warranty:

If you receive a product that falls under any of the following categories, you are eligible for a replacement:

  1. Defective/Dead Product
  2. Damaged Product (Physically Damaged-Broken)
  3. Not Working

Please note that wrong and damaged products must be reported within 24 hours of delivery. To report such issues, please send an email to contact@iconcomputers.in, including images of the product and product box.

We will process a replacement for your order if we are unable to arrange a replacement. To initiate the replacement process, please contact our customer service through email at contact@iconcomputers.in or through our web form available on our site.

Once we have received your confirmed request, we will arrange a reverse pickup of the product. In the unlikely event that we are unable to arrange a reverse pickup at your location, we will request you to ship the product back to us. The courier charges for return shipping, up to Rs. 0-800, will be reimbursed upon intimation before shipping to contact@iconcomputers.in.

After examining the product, the maximum time we take for replacements is 2-3 days. If a replacement is not possible, we will process a refund within 7 to 10 working days.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us by email at contact@iconcomputers.in. When contacting us, please remember to quote your Web Order Number that you received when placing the original order.

Disclaimer:

Please note that the advance amount is not refundable once the order has been shipped. This policy is applicable for Cash on Delivery (COD) advance payments.

We regret to inform you that we do not offer returns for any products purchased from Icon Computers.

Please carefully review the product details and specifications before making a purchase decision.

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